Privacy Policy
syndrovaliq Investment Learning Platform
Effective Date: March 15, 2025
Overview & Commitment
At syndrovaliq, we understand that trust forms the foundation of every successful learning relationship. Your privacy matters deeply to us, and we're committed to being transparent about how we collect, use, and protect your personal information.
This privacy policy applies to all services provided through syndrovaliq.com and our educational programs. We operate under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring your rights are fully protected.
Information We Collect
How We Use Your Information
- Delivering personalized educational content and tracking your learning progress
- Communicating important updates about courses, webinars, and program changes
- Providing technical support and responding to your inquiries promptly
- Improving our platform functionality and educational offerings based on user feedback
- Ensuring platform security and preventing unauthorized access to your account
- Complying with legal obligations and maintaining accurate business records
- Analyzing usage patterns to enhance user experience and learning outcomes
Your Rights Under Canadian Law
Access Your Data
Request a complete copy of the personal information we hold about you, including how it's being used and with whom it's shared.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual retention requirements.
Withdraw Consent
Withdraw your consent for certain data processing activities, though this may affect your access to some services.
Data Sharing & Third Parties
We never sell your personal information to third parties. However, we may share limited data with trusted service providers who help us deliver our educational services:
- Educational platform providers for course delivery and progress tracking
- Payment processors for secure transaction handling (we don't store credit card information)
- Email service providers for course updates and educational communications
- Analytics services to understand platform usage and improve user experience
- Customer support tools to provide efficient assistance and resolve issues
All third-party providers are contractually bound to protect your information and use it only for specified purposes.
Data Security & Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security framework includes:
- SSL encryption for all data transmission between your device and our servers
- Secure cloud hosting with regular security audits and monitoring
- Access controls ensuring only authorized personnel can handle your data
- Regular security updates and vulnerability assessments of our systems
- Employee training on privacy protection and data handling procedures
- Incident response procedures for any potential security breaches
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods include:
Active Account Data: Maintained throughout your enrollment and for two years after account closure to support transcript requests and certification verification.
Financial Records: Kept for seven years as required by Canadian tax and business regulations.
Communication Records: Retained for three years to support ongoing customer relationships and service improvements.
Technical Data: Anonymized after 18 months and used only for platform improvement purposes.
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your learning experience and provide personalized content. You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
We use cookies for session management, remembering your preferences, tracking course progress, and analyzing website usage patterns to improve our services.
International Data Transfers
While we primarily store data within Canada, some of our trusted service providers may process information in other countries with adequate privacy protections. Any international transfers comply with Canadian privacy law requirements and include appropriate safeguards.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. We'll notify you of material changes through email and prominent website notices at least 30 days before implementation.
Your continued use of our services after policy updates indicates acceptance of the revised terms.